This thread is now archived and closed to new comments. We’re also aiming to make things easier for you by introducing new initiatives like being able to call us 24x7, but we know that things can sometimes go wrong. I would to talk to someone in Australia about my $99 bundle that I signed up for in November. Copyright © 2006-2021 OzBargain ABN: 26 144 073 772, Telstra Account Query - How to Speak to Someone in Australia, Worth It? We have along standing situation going back to Oct. last year. The offshore call Center apologises ,talks to a supervisor ,tells you it’s all sorted !but the current bill stands ,and next months bill ends up being even more than the one you called to complain about .. How do fixed plans vary monthly .. Customers also get data-free Apple Music streaming, access to Telstra Air, and data-free sport streaming for some of the biggest sport codes in Australia. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. One big downside to the service however is that by default you receive an IP address that is behind a firewall that performs NAT . Telstra will compensate for your inconvenience. And yes, in my experience the complaints dept is usually manned by someone in Australia, though I haven't had reason to try them outside our normal business hours to find out if that's still the case in the wee hours. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. muru-D Australia. The Telstra Next G 3G internet service is fast, works well in a lot of areas around Australia and can be sorted out fairly cheaply these days. For customers experiencing financial hardship, Telstra offers bill payment help through payment extensions and financial support. Call 131 450 You can always speak with us. Now rolling out in selected areas on selected plans. Why are dogs so expensive? Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong. Lodged a complain at the ombudsman. before I gave up. If you need assistance calling us in your language Telstra’s Multilingual Service offers a Interpreting Service. Some of … Just say "complaint" they then connect you to an Australian call centre. You can contact customer care by calling 1555 from your Vodafone mobile. Contact the telecommunications ombudsman. posted 2018-Feb-28, 9:51 am AEST can also contact the Australian Communication & Media Authority (ACMA) or, for trade practices issues, the Australian Consumers Competition Commission (ACCC) Frivolous or vexatious complaints Telstra will not dismiss complaints as frivolous or … They can only direct you to call the support numbers. The people you speak to on the phone do not have that level of access. If you’re looking to get in touch about your previous employment at Telstra, the best people to speak with are our HR Direct Team. There is no 1 person has access to everything. Telstra Locked Bag 20026, Melbourne VIC 3001. If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. Amongst other activities, we’ve been putting a lot of focus on improving customer service. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? Can access and view your whole account via online tools (My Telstra app, Telstra 24/7 app, Telstra 24x7 My Account) Important: You can’t add a full authority contact until six months after your account is established. Having someone to help you doesn’t stop you from asking us questions, giving us information or accessing your details online. This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia. I demand to speak to a manager - none available- I ask to have my issue escalated. Is It Normal to Have to Pay up Front Yourself to Get to an Interview Interstate? They deal with all issues. Why I must divorce Telstra. Discover 5G Telstra Home Page. Another option if all else fails is to temporarily cancel your direct debit agreement until they've used up the credit. Hi goosegog, Telstra recently changed and updated it's IVR service that you hear when you call these numbers, allowing you to speak to someone ASAP. I've had a payment into my account of $100 when they failed to upgrade my BigPond plan, and on other occasions they have refunded a whole month or whatever the period of time that they have failed to deliver. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. Now rolling out in selected areas on selected plans. You may already have a Telstra ID if: You already use one of our online services. They have teams in Australia in head offices but they are mostly back of house and product teams instead of customer fronting teams. Got to complaint and then this morning complaints department rang to discuss it and the complaints lady yesterday had put it to the wrong department ………. I do not want to look on the web. How to find someone to speak to at Telstra in Aust... Streaming (Netflix, Stan, Foxtel Now, Binge). "the off-shore lady told me…". If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. Starting out in one of our retail stores has been the starting point for many fantastic careers here at Telstra. User #544460 361 posts. Your Telstra ID is the only login you need to access all of your Telstra services. Australia’s largest 5G network. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. Why is it so hard to speak to a person in your own country & is there another number I can try ? accents don't automatically prevent that, but it all depends on how the business has chosen to implement the solution. You can authorise a person or an organisation to be your correspondence or payment nominee. There's lots of ignorance, but in this whole process and multiple personnel have I ever really dealt with Telstra, as in someone delegated by Telstra with appropriate access to Telstra IP and systems? ... Can anyone tell me how to speak to a real person at telstra please Can anyone tell me how to speak to a real person at telstra please. They deal with all issues. Then, if you don't feel satisfied you can "contact the [Telstra] CEO" direct. For technical support, they’re available Monday-Sunday 8:00 am to 10:00 pm for TV and home phone and broadband.Their call centre is open from Monday to Sunday, 8:00 am to 8:00 pm for general enquiries. 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